May 27, 2017 | Author: Rodney Atkins | Category: N/A
Download Let s get started with your Ffrees Account...
Let’s get started with your Ffrees Account Now that your Ffrees Card has arrived, this handy guide will give you any information you need to get started with your brand new Ffrees Account.
Step 1
Activate your Ffrees Card & retrieve your PIN
Option 1: Online 1. Log into your Ffrees Account by
address you used to apply. Pop
visiting www.ffrees.co.uk and
that code in the box and you’re
clicking “Log In” at the top right
activated and ready to go!
of the screen. 5. You can then retrieve your PIN 2. Click the “Account Management”
by clicking the “Retrieve PIN”
tile on your Ffrees Account
button beneath your Ffrees
home screen. You’ll be taken to
Card. You’ll need your Ffrees
your Account Management
Card number, your CVV2 number
screen. Click on the “My Cards”
(the last three digits on the white
tab at the top.
signature strip of your card), and your Personal ID.
3. You will see your new Ffrees Card listed. Simply click
Your Personal ID was emailed to
“Activate” beneath it.
you when your Ffrees Account was opened.
4. You will be asked for an activation code. This will be sent to you straight away to the email 2
Option 2: Phone 1. Give us a call on 0333 202 3640
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5. Your PIN will then be read out to you. Once you’ve been given this, your Ffrees Card will
2. Select option 2 and, when asked,
be active.
key in the 16 digit card number using your phone keypad. Your
6. If you decide you want to change
card number is on the front of
your PIN to something more
your Ffrees Card.
memorable, you can do this at any ATM featuring a Visa logo.
3. Then provide your date of birth.
Don’t let important service updates get spammed To stop any important Ffrees service emails from being spammed, we recommend that you add
[email protected] and
[email protected] to your email contacts list. Email is our main way of talking to you, so it’s a good idea to make sure you don’t miss any important notices or service updates. It’s also worth checking your spam box for any service emails you can’t find.
4. Enter your CVV2 number (the last three digits on the white signature strip of your card). And that’s all there is to it! 1
Calls to 03 numbers cost the same as an 01 or 02 number and are included in your inclusive minutes in the same way. Calls outside of inclusive minutes are charged at standard network rates.
Customer Services is available Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm (excluding public holidays).
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Step 2
Pay into your Ffrees Account There are three easy ways to pay money into your Ffrees Account to spend or save in Jam Jars.
Get your wages, salary or benefits paid in direct – Free This is completely free and
Simply share the following details
means you don’t have to lift a
with your employer or whoever pays
finger yourself once it’s set up!
you any income.
1. Account Number: This can be found on your Ffrees Card, beneath your name.
2. Your Full Name as it appears on your Ffrees Account.
3. Bank Name: Natwest1, Exchange Buildings, High Street, Skipton, BD23 1JL.
4. Sort Code: 62-30-53. This is the same for all Ffrees Account Holders.
Pay in with an online bank transfer – Free You can pay into your Ffrees
Just log into your other account or
Account with an online bank
bank and set up an online payment
transfer or standing order. Piece
using the same details as above.
of cake, and it’s completely free 1
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Please be aware, this does not mean you can make cash deposits or contact us through Natwest. You can only make cash payments using a PayPoint retailer.
to do.
Pay in with cash at PayPoint – Small fee applies If you want to pay into your Ffrees
the rest for you there and then! You
Account with cash, you can do this
can pay in between £10 and £249
at any one of over 27,000 PayPoint
in one go, and the money will be
outlets in the UK. All you need to do
available to spend in 15 minutes.
is take your Ffrees Card and cash to any PayPoint outlet, and they’ll do
Important: Please be aware a fee between 2.5% and 4% applies to PayPoint pay-ins. This amount depends on which Ffrees Account you have. See page 10 of this user guide for more information.
Pay in with another debit card – Small fee applies If you’d like to pay money in your
and then choose “Debit Card”.
Ffrees Account from an existing
Share your debit card details and
bank account, you can use a debit
our secure site will make the
card2. All you need to do is log into
payment for you!3
your Ffrees Account, select “Pay In”
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The debit card used should be registered to you and at the same address you have used when applying for your Ffrees Account.
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Please be aware a 50p fee applies each time you pay in with a debit card.
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Buying things or making payments
Use your Ffrees Card in-store Once your Ffrees Card is active and
any outlets that accept Visa as
your Ffrees Account has money in
a form of payment. Look out for
it, you can use your Ffrees Card at
the logo.
Set up standing orders or make payments Want to pay a regular bill with your
your Ffrees Account and click the
Ffrees Account? You can make
“Standing Order” tile. You can also
payments from your Ffrees Account
set up a standing order from one of
and set up standing orders to make
your Jam Jars (see page 8 for more
more regular payments. Log into
information on Jam Jars.)
Check your balance 1
Calls to 03 numbers cost the same as an 01 or 02 number and are included in your inclusive minutes in the same way. Calls outside of inclusive minutes are charged at standard network rates.
Customer Services is available Monday to Friday, 8am to 8pm and Saturday, 8am to 4pm (excluding public holidays).
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You can check your balance at any
details. You can also give us a
time by visiting www.ffrees.co.uk
quick ring on 0333 202 36401, any
and logging into your Ffrees
time, and select option 1 to hear
Account. Click “Log In” at the top
your balance.
right of the screen and enter your
Earn Cashback with ease!
®
Cashback with your Ffrees Card! Take your Ffrees Card down
your Ffrees Card (in-store or online)
to any of our Ffrees Card retailers
and the Cashback is yours! Look for
(there’s a few of these retailers on
the Ffrees Card icon
the left, but there are plenty more
means you must pay with your
on our website). Simply pay with
Ffrees Card to earn Cashback.
Cashback online!
What happens next?
This
Simply visit www.ffrees.co.uk/shop,
Your Cashback is shown as Ffrees
and see a list of all our online
Points. Once confirmed by the
Cashback retailers and services.
retailer, your Cashback will be
Simply log in, click on the link for
automatically transferred into a
each offer, make your purchase as
Cashback Jam Jar for you.
normal, and you’re done! Keep your eyes out for the Online You will need to use the Ffrees Claim Form for a couple of our retailers, please visit www.ffrees.co.uk/ shop for more information. Please remember to check the terms and conditions of each offer before making a purchase!
icon
. It’s really important that
you click on the link for online offers, we can’t track your purchase
What’s a Ffrees Point?
if you don’t.
1 Ffrees Point = £1. It’s easy to work out and makes more sense that way. 7
Ffrees Money Manager & Jam Jars Above all else, we want to help our customers save money easily, keep on top of their finances and avoid debts. Your Ffrees Account comes with your very own handy Money Manager tool, complete with Jam Jars.
What’s a Ffrees Jam Jar? Just like with the penny jar on the mantelpiece, if you want to put money aside for something (maybe rent or bills, or maybe a special occasion), you can place your money into our digital Jam Jars, safe from accidental spending. You can even set up a standing order from a Jam Jar, so the bill is paid automatically, on time, every time, without any hassle.
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Do it all online You can have a Jam Jar for whatever purpose you want. Log into your Ffrees Account and click the “Money Manager” tile to get started. You can also download our special Money Manager User Guide from our website to show you exactly how to make the most of it.
Save regularly and effortlessly with our £1 a Day feature What if we were all to save just
with a nice safety net waiting for us
£1 a day? We’d hardly notice it
at the end of the month – or a hefty
leaving our bank accounts at the
savings fund at the end of the year!
time, but we’d then find ourselves
With just £1 a Day, you can save £30 a month. • That’s a replacement screen for your mobile after a nasty drop. • Or a replacement tyre for your car.
Or up to £365 a year! • That’s a new washing machine or tumble dryer. • It could cover unexpected car repairs. • Or any other unexpected mishaps that lead to badly timed bills!
To try it yourself, log into your Ffrees Account and click on the “Save £1 a day” tile. 9
Ffrees Account Comparison and Fees There are four Ffrees Accounts that we currently offer, each has slightly different fees and benefits.
Ffrees Current Account
Ffrees Plus Account
Ffrees Premium Account
Ffrees Diamond Account
Monthly Subscription
Free1
£2.50
£5.00
£10.00
Ffrees Points
Basic
12% Extra
25% Extra
40% Extra
UK ATM Withdrawal
£0.75
£0.50
£0.25
Free2
Pay in with BACs
Free
Free
Free
Free
Pay in with Internet Banking
Free
Free
Free
Free
Pay in with Debit Card3
£0.50
£0.50
£0.50
£0.50
4%
3%
3%
2.5%
Additional Cards
£5.00 each
1 free
2 free
2 free
Foreign Currency Exchange Rates
2.99%
1.99%
1.49%
1%
Pay in with PayPoint
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1
£2 a month dormancy fee applies if you do not use your Ffrees Account for two consecutive months.
Next Day BACs Payments
£5.00
£4.00
£3.00
£2.00
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Fair usage policy of 8 ATM withdrawals per billing cycle applies. It’s £0.25 per withdrawal thereafter.
Paper Statements
£2.50
£2.00
£1.50
£1.00
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Please be aware there are limits for paying into your Ffrees Account using a debit card.
Maximum Limits
£5,000
£6,000
£8,000
£10,000
These are the every day fees and benefits of each Ffrees Account. To see a full list of these, please visit www.ffrees.co.uk/fees
Help and Support Ffrees FAQs Visit www.ffrees.co.uk/frequently-askedquestions to see answers to all the most commonly asked questions.
Contact Us If you have a question that isn’t answered in our FAQs, please contact our Customer Services team by emailing
[email protected] or calling us on 0333 202 3640. Customer Services are available Monday - Friday, 8am to 8pm and Saturday, 8am to 4pm (excluding public holidays).
How do I find my Personal ID?
How do I change my PIN?
Your Personal ID was sent to you
You can change your PIN at
in an email 48 hours after you
most ATMs that display the Visa
completed your Ffrees application.
Acceptance Mark by selecting the
If you think you may have not
“Pin Services” option on screen.
received it, please check your spam folder in your emails or contact us on 0333 202 3640.
Can I use my Card at an ATM? You can use your Card at any ATM
What if I lose my Card?
that displays the Visa Acceptance
If you lose your Card or suspect it
be a charge for ATM withdrawals.
has been stolen, please log into your Account and notify us immediately, or call our lost and stolen card line on +44 (0)1756 693
Mark. Please note that there may
Don’t forget to read the Ffrees Account and Card Terms and Conditions on our website.
275. This line is available 24 hours a day, 7 days a week.
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Ffrees® is the registered trademark of Ffrees Family Finance Ltd. (Company Number: 7516554). Ffrees is not a bank. Ffrees is authorised and regulated by the Financial Conduct Authority as a credit broker (Number: 6630255). Ffrees Accounts are serviced online and by telephone. Ffrees does not offer overdrafts. Your Ffrees Account and Visa Card is issued by Contis Financial Services Ltd., which is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number: 900025) and is a member of Visa. Head Office: Navigation House, Belmont Wharf, Skipton, North Yorkshire, BD23 1RL. Registered in England. Company Number: 6085862. Ffrees Accounts are not covered by the Financial Services Compensation Scheme. Ffrees ensures that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd. becomes insolvent your funds will be protected against claims made by creditors.
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