Global E-Commerce One-Stop Services

January 8, 2018 | Author: Wilfrid McKenzie | Category: N/A
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Providing the functions required for E-Commerce business at One-Stop in line with the business and brand strategies of client companies

Global E-Commerce One-Stop Services

Providing the functions required for E-Commerce business at One-Stop We support E-Commerce business operations with services corresponding to the business strategies and brand strategies of client companies, including everything from E-Commerce Website construction and operation to fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.

Providing services in 39 countries* worldwide including Japan, Europe, the U.S., China and South Korea We cover approximately 80% of the markets around the world. * Japan, China, Korea, Hong Kong, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Singapore, UAE, Brunei, the U.S., Canada, UK, Germany, France, Spain, Italy, Netherlands, Sweden, Denmark, Finland, Norway, Switzerland, Poland, Belgium, Austria, Greece, Portugal, Ireland, Romania, Hungary, Luxembourg, Bulgaria, Slovenia, Lithuania, Latvia, Estonia

A wealth of know-how gained from experience in providing services in each industry Optimal operations which understand both local characteristics and product characteristics are achieved based on know-how accumulated through experience in providing services to leading brand companies in each industry.

Global Services

Global E-Commerce One-Stop Services

Global E-Commerce One-Stop Services

One-Stop Services are provided not only in Japan, but also for corporate clients who want to expand E-Commerce business in Europe, the U.S., China and South Korea, where support is offered to expand the sales and streamline the operations of client companies

What E-Commerce One-Stop Services are offered by transcosmos? Based on the E-Commerce business strategies and brand strategies of client companies, we provide the various functions required for E-Commerce business at One-Stop, including everything from E-Commerce Website construction and operation to fulfillment (receipt of goods, picking, packing and shipping), customer care, Web promotions and analysis.

Four key points of service

1

Experience and know-how of transcosmos

People

All functions are optimized by making use of comprehensive information, such as product inventory information, customer information (CRM) and Website access information. We assist the “sales expansion” and “operational streamlining” of client companies as an E-Commerce business partner with operations based on experience in the field.

Experience and know-how of transcosmos

×

Support in 39 countries worldwide

Sales Expansion

ASIA

Japan Indonesia Vietnam

NORTH USA AMERICA

EUROPE

UK Italy Finland Belgium Ireland Bulgaria Estonia

China Thailand Singapore

Korea Malaysia UAE

Hong Kong Philippines Brunei

France Sweden Switzerland Greece Hungary Lithuania

Spain Denmark Poland Portugal Luxembourg Latvia

Canada Germany Netherlands Norway Austria Romania Slovenia

Operational Efficiency

Sales Expansion Research Analysis

E-Commerce Site Development and Operation

Customer Care

Orders Inventory Management

Fulfillment

Order Management System

2

Digital Marketing

Store Front System

Analytics Maintaining a track record of providing services and abundant experience for 48 years

Warehouse Management System Call Tracking System

It is possible to develop E-Commerce business in line with the culture and characteristics of target markets through strong partnerships in the United States, China and Korea. USA / EUROPE

KOREA

CHINA

CHINA

Business partnership with Korea's largest E-Commerce market "eBay"

Business partnership with China's largest E-Commerce market "TMALL"

Business partnership with China's major E-Commerce Fulfillment and Logistics Company "FineEX"

We provide support to corporate clients' advancement to ASEAN market by partnering with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market.

Thailand

Singapore

ASEAN's eBook pioneer with more than 5.5 million members, "Ookbee"

Indonesia

Cosmetics E-Commerce company expanding to 8 ASEAN countries, "Luxola"

Indonesia's largest E-Commerce fashion website carrying more than 500 brands, "Berrybenka.com"

Wealth of experience in providing services

What is Fulfillment?

02

Contact Center

A large number of registered professional staff with experience and know-how

4 Administrative operations, such as packaging and shipment of products, after receiving orders from consumers, etc. In general, they include order placement, inventory management, shipment operations, invoicing, and management of client data.

Business Process Outsourcing

persons

3

Delivery Arrangements

Integrated E-Commerce Platform

Seamless Integration

Operational Efficiency Web Promotion

Process

35,000

Major E-Commerce outsourcing provider Strategic and equity partnership with "PFSweb"

E-Commerce One-Stop Services

Technology

JAPAN

70

companies

USA / EUROPE

60

companies

CHINA

35

companies

03

Global E-Commerce One-Stop Services

Global E-Commerce One-Stop Services

Service Flow

01

Launch

E-Commerce Business Strategy and Business Planning

Improvement and Strategic Planning

02

● Market and competitive research for business plan formulation

● Designs a business scheme for brand strategy, promotion strategy and E-Commerce business operations

E-Commerce Website Construction ● Based on the brand strategy of the client company, constructs an E-Commerce merchandise purchase point through E-Commerce Website design and E-Commerce front system development

Order Management System

Customer Care (Inquiry Contact Point) ● Constructs an operation system for multi-channel support of inventory confirmation, return inquiries and complaints from consumers, etc. ● Constructs a CRM system to support operations

Internet Promotion (Acquisition) ● Based on the brand strategy of the client company, creates a promotion plan and carry out promotions aimed at the acquisition of new customers based on the plan

Warehouse Management System

Call Tracking System

Integrated E-Commerce Platform

● Based on the business plan and operational design of the client company, constructs a logistics center, order management system and warehouse management system to receive and store merchandise from the corporate client

04

● Performs integrated management of operations extending from the front E-Commerce system to the warehouse management system, and accumulate customer information, merchandise information, shipping information and inventory information

Store Front System

Fulfillment Formulation

05

Internet Promotion (Retention)

08

● Analyzes a variety of information to formulate and implement measures for retention from outbound through calls and the Internet, etc.

03

04

09 Return Processing Inquiries After Purchase ● Handles return inquiries and complaints from consumers ● Processes returned goods

Merchandise Shipment

Receipt of Goods

Distribution Company

Consumer

* Partner business

07

Fulfillment (Receipt of Goods, Picking, Packing and Shipping) International Shipping / Warehouse Management ● Implements the receipt of goods, distributive processing, packing and shipping based on the shipping information ● Manages warehouse tasks with the system to ensure accuracy and improve operational efficiency

Operations Consumer

06

Order Acceptance, Payment Processing and Inquiry Response ● Implements order acceptance and payment processing based on order information from consumers ● Responds to inquiries from consumers at the time of the order

Order

05

Global E-Commerce One-Stop Services

Global E-Commerce One-Stop Services

E-Commerce One-Stop Center Photo Shooting Area

Advantages of the One-Stop Center

Product photos without lead time Flexible approach to show the product’s appeal by utilizing live models and photo shoot with the Website design and concept in consideration

●  ● 

Operational Excellence Aggregation of all E-Commerce related operational functions into One-Stop Center enables seamless communication across our operations to improve “Operational Excellence”

E-Commerce Site Development and Operation Area

We can better help our clients aiming to grow business and expand sales revenues in this dynamically changing market with “Real-Time Marketing” execution - more efficient sales & marketing and speedy operational improvements reflecting consumers’ view-points, thus

Design and develop E-Commerce site based on clients’ brand strategy

● 

maximizing opportunity for our clients’ to provide the best “Customer Experience”

Day-to-day operation of updating product information and content

● 

Customer Care Area Manage inquiries, complaints, inventory check and return requests from the customers through multi-channel contact points (e.g. phone, email, social media)

● 

Research and Analysis Area Our Analyst will design the retention and cross-sell / up-sell plans which are necessary to expand the client’s business through visualization of the issues and solutions

● 

Web Promotion Area Provides promotion planning through deep understanding of client’s products and brand strategy

● 

Receipt of Merchandise

Executes day-to-day acquisition and retention programs

● 

Real-Time Marketing Marketing planning based on real-time analysis of data gathered at E-Commerce One-Stop Center, such as - order information, Web access logs, CRM data and inventory information; and real-time adjustments through shorter PDCA cycles of execution and optimization across multiple communication channels and customer touch points; will maximize the marketing effectiveness.

Order Taking and Inventory Management Area

Merchandise Receiving Area

Optimize order taking operations through our inventory management

● 

Returned Merchandise Storage Area

Merchandise Measuring Area

Shipping Area

Customer Experience By analyzing customer voices and behaviors through CRM data, Web access logs, social media comments, etc. and improving quality of all consumer touch points in real-time by seamless operational collaborations within One-Stop Center, we can provide the best “Customer Experience” on behalf of our clients

06

Merchandise Shipment

E-Commerce One-Stop Center ∼All E-Commerce Related Operational Functions Centered at One Facility∼

07

Global E-Commerce One-Stop Services

Global E-Commerce One-Stop Services

E-Commerce Fulfillment Center E-Commerce Fulfillment Center ∼From Merchandise Receipt to Picking, Shipping, Returns and Gif Wrapping∼

Advantages of the Fulfillment Center It supports efficient warehouse business operations by seamlessly linking the order management and warehouse management systems, thereby enabling comprehensive “total optimization” of information, including merchandise inventory and inbound / outbound shipping information within the warehouse, E-Commerce Website access and campaign response.

Merchandise Sorting and Storage Area

Order management system /warehouse management system links to the E-Commerce platform ● 

Warehouse management and order management systems are integrated to enable efficient operations

● 

In addition to the standard system, customization to meet client company's requests are also possible

Picking and Packing Area

Gift Processing Area

Receipt of Merchandise Fulfillment business operations based on the brand strategy of client companies ● 

● 

Ensures high quality operation of warehouse business processes, including receiving, sorting, storing, picking, packing and shipping based on operation results with leading brands

Merchandise Receiving Area

Responds flexibly to client company's brand requirements with value-added services for distribution processing (gift wrapping, enclosing message cards, etc.)

Thorough warehouse security ● 

High-valued merchandise can be stored inside a locked security fence within the warehouse center

The total operation area of PFSweb,Inc. in the U.S. including warehouses and distribution centers is

Returned Merchandise Storage Area

about 4.1times the size of the Tokyo Dome! 08

Merchandise Measuring Area

Shipping Area Merchandise Shipment 09

Global E-Commerce One-Stop Services

Global E-Commerce One-Stop Services

For Japanese Markets E-Commerce One-Stop Services for the Japanese Market With the transition to a free-of-charge and liberalized E-Commerce marketplace, a CRM strategy based on our own E-Commerce site is the most important issue In an E-Commerce market moving to open data, maximize acquisition and retention optimized by multiple channels

● 

Outbound

E-mail

Wrapping

Web

Internet Promotion

DM / Catalog

On-demand Printer

SNS

● 

01

Existing Consumers

Media Control

Data Integration from multiple channels In order to analyze the relationship between products and customers and to understand the rapidly changing consumer environment, accumulate useful mass data from multiple

04

Improved customer experience with a consumer-based marketing approach Improve customer experience based on a consumer-focused

New Consumers

marketing strategy, which realizes an approach over a wide range

Photo Shooting Area

of consumer touch points and fosters awareness of new value

channels through an integrative system and to maximize the

E-Commerce Site Development and Operation Area

scope of application

with an appeal for hospitality as well

Customer Care Area

Research and Analysis Area

Optimal Operation of the E-Commerce Marketplace Company A

Company B

Channel Control Merchandise Receiving Area

Company C

03

Merchandise Returned Merchandise Measuring Area Storage Area

Free of Charge E-Commerce One-Stop Center Kitakashiwa

02

Data analytics in real-time Maximize marketing effectiveness by linking data,

Design and implementation of a unified marketing plan Formulate marketing measures that are personalized for each target which run continuously with speedy operation and

Shipping Area

Liberalized

CRM Starting Point

Consumer-based Marketing Plan

Order Taking and Inventory Management Area

Receipt of Merchandise

Free Link 自由リンク

CRM Planning

Web Promotion Area

implementation at one center, rather than the marketing measures

Merchandise Shipment

that have been implemented separately up until now

Data Analytics

including customer, purchase, inventory information and Web browsing history, to perform data analytics for marketing plan preparation in real-time with shortened lead times

Client Company E-Commerce Site Client Attributes

10

Purchase History

Contact History

Web Browsing History

Campaign Response History

11

Global EC One-Stop Services

Integrated E-Commerce Platform

transcosmos eCommerce HUB is an integrated E-Commerce Platform that is filled with over 48 years of IT outsourcing operational excellence. Links in real-time by integrating all systems required for E-Commerce business. Moreover, by closely integrating logistics, payment, advertising and all other essential services, we can respond flexibly to our clients' diverse needs.

transcosmos eCommerce HUB Store Front System

Call Tracking System

Usability and Features Optimized for E-Commerce Come Standard

Implemented the No.1 Contact Center System in Asia Cooperation with Domestic and Foreign E-Commerce Malls

Developed a specialized E-Commerce component equipped with rich features by utilizing the know-how achieved from abundant experience of constructing over 1,200 websites total. In addition, marketing communication based on data can be achieved by integrating marketing automation engine.

We adopted the best call tracking system that supports Asia's largest contact center operation, boasting 20,580 seats worldwide, and supporting 23 languages. We provide superior customer support regardless of the size of the E-Commerce website or business type or field.

Key Features

Customer Management / Inquiry Management / Operator Administration / FAQ Management / Escalation Management / Campaign Information / Response Template Management

Key Features

Product Search / Product Presentation / Orders / My Page / Content Display / Basic Information Setting / Product Management / Member Management / Email Subscription Management / Content Management / Inquiry Management / User Management / Periodical Purchases / Reserved Purchases / Payment System Integration

Integration of Email Marketing Engine

Integration of Omni-Channel Marketing Engine

Process Management System

Integration of Payment System

Marketing Automation System

Visualizes Each Step of the Business Process in E-Commerce Business Flow to Understand the Progress

Optimization of Client Development Process by Utilizing Data and Systems

By managing the E-Commerce business flow over multi-channels uniformly, each step of the business is visualized for clear understanding of the progress. Business management workload which was complicated due to coordinated management by multiple departments has drastically lightened. In addition, since business condition can accurately be assessed immediately, high-quality results will become possible.

In addition to the variety of analysis functions and campaign management function, mail delivery function and access log collection function have been installed. Through collaboration with the store-front system, client data can easily be accessed as well. transcosmos supports “speed” and “implementation” of retention marketing in PDCA cycle.

System Linkage with Domestic and Foreign Distribution Companies

Key Features

Customer Analysis / Product Analysis / Campaign Effect Verification / Report Viewing and Output / Scenario Setting / Schedule Management and Automation / Campaign Control / E-mail Template Preparation and Management / E-mail Delivery and Measuring the Results / Delivery List Consolidation / Log Collection, Output and Data Storage

Key Features

Process Management / Multi-Channel Coordination Function / Multi-System Coordination Function / Manager Monitoring Function

Japan Post Yamato Transport

Order Management System Digital Apply System Reduces the Lead Time Required for Order Processing to Product Shipment by Effectively Using Tablets When placing an order at a store, the applicant could enter his/her data by hand directly onto a tablet device, which the information will then be seamlessly integrated into the system, resulting in an efficient data processing. The process from the order to product delivery is made more efficient, reducing the lead time. By promoting paperless processing, risks of losing personal data is reduced, and at the same time, cost reduction can be achieved due to termination of the traditional paper contracts.

Key Features

Electronic Order Function (Entry Format) / Identity Verification Function / Data Forwarding Function / Order Information Search Function / Order Information Introduction Function

12

Warehouse Management System Realized a Strategic Inventory Management Based on Past Achievements Warehouse Management System that pursued efficiency and accuracy based on our abundant experience in our domestic and foreign operations. By linking with handy terminal system it becomes possible to understand the status of receipt and shipment of goods, inventory of multiple stores, location of the product within the warehouse, significantly reducing the time and cost required for inventory adjustment of multiple stores and reducing loss of sales opportunities.

Key Features

Inventory Count Management / Shipment Management / Equipment Management / Order Administration / Stock Management / Single and Multiple Picking Duty / System Management of Multiple Distribution Companies / Integrated Delivery Slip / Report Generation for Various Operations / Multiple Warehouse Management / Location Management / Multiple Contractors Management / Warehouse Operation Management

Reflected the Best Business Process Outsourcing Knowledge in Asia Our Business Process Outsourcing Services ranked 1st place 3 years in a row for the Asian region. We applied that exceptional order management operation know-how to the system to realize efficiency and expedite operations. Moreover by integrating with both domestic and foreign E-Commerce mall systems, automation of inventory reservation and order data fetch becomes possible.

Key Features

Correspondence to Consumption Tax Increase / Combine Shipment of Products / Automatic Setting of Salable Quantity / Order Status Management / Order Filtering / Multi Store Operation Management / Management of Reservation and Awaiting Shipments / Payment Management / Sales Inventory Control / Inventory Reservation / Return Products Data Management / Set Products Management / Reserved Products Management

13

Global EC One-Stop Services

Global E-Commerce One-Stop Services

For the U.S. and European Markets

Global E-Commerce One-Stop Services

For Chinese and South Korean Markets

E-Commerce One-Stop Services for the U.S. and European Market

Chinese Market

In May of 2013 transcosmos formed a business alliance with PFSweb, Inc. , one of the leaders in Europe and the U.S. for providing E-Commerce One-Stop outsourcing services, thereby constructing a system that can offer even stronger support for the E-Commerce businesses of our client companies.

E-Commerce One-Stop solutions tailored to the culture and characteristics of target markets In overseas E-Commerce development, differences in culture and business practices require extensive time and effort, but by cooperating with PFSweb, Inc. as a leader, and other companies that have substantial experience and achievements in the local field, sales and operational efficiency can be expected to increase at an early stage.

fulfillment center, its total business operation area totals to approximately 4.1 times that of the Tokyo Dome. At their fulfillment center, they are able to handle everything from gift wrapping of high-valued items to the bundling of free samples and

BANDAI (SHENZHEN)

Supported all areas from design and construction of E-Commerce Websites to promotion and shipping at One-Stop

● 

Developed a multi-channel support system, “transECS” which provides the systems required for E-Commerce Website operation at One-Stop

● 

Achieved 150% growth of monthly sales for three consecutive months after launch

● 

Enables stable operations at an early stage for client company's E-Commerce business start-ups from the accumulation of our extensive business experience and know-how in China

● 

Main achievements in the Chinese In addition to major Japanese brand companies, we are also providing services to European, American and Chinese brand companies. Possesses a large number of achievements in various areas with a focus on apparel, consumer goods and toys.

appropriate quality control (food management, temperature control, etc.).

Case example of a store launch support for China's largest E-Commerce mall, “TMALL”

transcosmos Chinese Outpost

Subcontracting Report Improvement Proposal

E-Commerce Business Planning Support

Promotion Planning and Execution

Web Design, Development, Operation

Marketing Analysis

Chat Operation

Contact Center Operation

Warehouse Operation

Delivery

Answer

Delivery E-Commerce Site Development and Operation

Order Information information

BANDAI (SHENZHEN)'s TMALL E-Commerce Site

Service Features

Inquiry

Order

Customer (Chinese Market)

PFSweb, Inc. has 10 business centers around the world (USA, Canada, Belgium, Philippines), and including their contact center and

Support construction and operation of different platforms, and independent E-Commerce Website, including our strategic partner TMALL

● 

Case Study

BANDAI (SHENZHEN)

Covering the U.S., Canada and all of Europe with support in 7 languages

Advantages of providing services rooted in the local Chinese environment

Korean Market Advantages of providing servicesrooted in the local Korean environment We constructed a system for enhancement of E-Commerce One-Stop services by acquiring Interpark CS, where they have expanded contact center business of the major Korean online shopping mall "Interpark”.

● 

Digital Marketing

E-Commerce Platform ●



Standard adoption of SaaS-based Demandware with a strong reputation in Europe and the U.S. Implementing development, construction and operation in accordance with the client company's systems





Implementation and operation including effectiveness measurement of online advertising, mail marketing and Website analysis, etc. Collaboration with leading American technology partners with know-how in the U.S.

Main achievements in the U.S. and Europe

Website Operation Merchandise Information Management ●

Efficient operation can be realized by central managing complex digital assets, such as merchandise information and catalog photos

● 

Order and Inventory Management System ●

Construction of an “Omni-Channel” system capable of comprehensive management ranging from construction of an order management system in the warehouse, to receipt of goods in stores, shipment from the stores and store inventory management

Fulfillment ●



Covering all of Europe and the U.S. with six distribution facilities in the U.S. (Tennessee, Mississippi) and Belgium Handles everything from merchandise receiving to picking, shipping, return processing, gift wrapping and enclosing message cards

Customer Care ●

Support via e-mail and chat are also possible



Flexible response to peak periods when E-Commerce orders increase rapidly, such as Christmas shopping season



Support in 7 languages (English, French, German, Italian, Spanish, Portuguese, Dutch)

Providing services to client companies including leading brands of the Fortune 500 and Global 1000 in the U.S. and Europe. Also boasting a large number of accomplishments focusing on areas such as apparel, health and beauty, consumer goods, food and everyday sundries.

We started an overseas export support business in cooperation with Korea’s largest online shopping mall “Gmarket (eBay group)”

導入事例

Dinos Cecile Co., Ltd.

transcosmos Korea inaugurates the "Cecile Online Shop" E-Commerce site for the Korean market transcosmos Korea will handle general business operations for the "Cecile Online Shop" at One-Stop, ranging from the construction and operation of this E-Commerce site to functions such as marketing to attract customers, customer support and order acceptance at contact centers, and fulfillment operations including purchasing, inventory control and delivery.

● 

The "Cecile Online Shop" is aiming for sales of 10 billion won (about 900 million yen) three years from now in fiscal year 2016.

[Cecile Online Shop] PC http://www.cecileonline.kr/ Mobile http://m.cecileonline.kr

Consumer

E-Commerce Website Construction Merchandise Shipment

Operations

*Distribution Company

Consumer

● 

Internet Promotion

Customer Care

Fulfillment

Accelerating E-Commerce One-Stop Service in the ASEAN Market

We provide support to corporate clients' advancement to ASEAN market by partnering with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market.

Thailand

Successfully acquires over 10,000 new embers each day. Business partnership with ASEAN's eBook ioneer with more than 5.5 million members, "Ookbee"

14

Launch

Singapore

Business partnership with cosmetics E-Commerce company expanding to 8 ASEAN countries, "Luxola"

Indonesia

Business partnership with Indonesia's largest E-Commerce fashion website carrying more than 500 brands, "Berrybenka.com"

15

transcosmos global service network 58sites (14 countries)

UK

Bletchley

BELGIUM

Paris

FRANCE Budapest

Shenyang Benxi Beijing Seoul Tianjin KOREA Qingdao Seongnam Suzhou Shanghai JAPAN Huzhou Pusan Shibuya Hangzhou Guangzhou PHILIPPINES Shenzhen Manila Hanoi Bangkok

HUNGARY

Debrecen Beograd

SERBIA

THAILAND

SINGAPORE

Shanghai Center 1

Ontario Center * Allen (State of Texas) * Memphis Center (State of Tennessee) * Southaven Center (2 locations / State of Mississippi) * Grapevine Center (State of Texas) * Dallas Center (State of Texas) *

KOREA Seoul (2 locations) Pusan *

KOREA Jongro Center Nonhyun Center Guro Center Guro CS Center Kwanak CRM Center Kwanak Financial Center Jamsil Center Pusan Center Songnam Center (Direct Mail)

E-Commerce Fulfillment Center CHINA

Systems Development Center

Beijing * Shanghai (2 locations) Guangzhou * Shenzhen *

Beijing Center Shanghai Center 2

Liege Center (2 locations / Belgium) * Manila Center (Philippines) *

USA New York (State of New York) Chicago (State of Illinois) * Philadelphia (Commonwealth of Pennsylvania) * St. Louis (State of Missouri) * San Francisco (State of California) * San Diego (State of California) * Silicon Valley (Business Development / State of California)

USA

EUROPE / ASEAN

Los Angeles Center (State of California) EUROPE / ASEAN

CHINA

Budapest Center (Hungary) * Debrecen Center (Hungary) * Bletchley Center (UK) * Jakarta Center (Indonesia) Hanoi Center (Vietnam) Manila Center (2 locations / Philippines) *

Shenyang Center Tianjin Center Suzhou Center Guangzhou Center Shenzhen Center

Grapevine

CHINA

CHINA

EUROPE / ASEAN

USA

New York Philadelphia Southaven Allen Dallas

Digital Marketing

Contact Center

North America

St. Louis Memphis

INDONESIA

Shibuya Center

CHINA

San Francisco Silicon Valley Los Angeles San Diego

Jakarta

JAPAN

E-Commerce One-Stop Center

Chicago Ontario

Vietnam

Singapore

Shanghai Center * Huzhou Center * Hangzhou Center * Guangzhou Center *

CANADA

CHINADalian

Liege

For Inquiries on Services

Paris (France) * Beograd (Serbia) * Global City (Philippines) * Singapore (Singapore) *

0120 -120 - 364

* Subcontractors / Associated

9:00∼18:00 (Except Sat, Sun)

transcosmos inc. www.trans-cosmos.co.jp

Main Office / 3-25-18, Shibuya, Shibuya-ku, Tokyo 150-8530 Japan TEL.81-3-4363-1111 Osaka Head Office / Meiji Yasuda Life Osaka Umeda Bldg. 3-3-20 Umeda, Kita-ku, Osaka-shi, Osaka, 530-0001 Japan TEL.81-6-6457-1600

* We provide a multitude of various other services. If you have any questions or comments, please feel free to contact us at any time. * For details on service pricing, please contact any of our sales representatives. * transcosmos is a trademark or registered trademark used by transcosmos inc. as well as in other countries. * In addition, the company names and products services listed in this brochure is trademark or registered trademark of each compnay.

transcosmos is a "Privacy Mark" certified company

2014.09-01 (100) AS

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