Center for Instruction & Research Technology
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Center for Instruction & Research Technology
2015 A N N U A L
R E P O R T
Table of Contents
A support unit in Academic Affairs,
Director’s Message
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CIRT Services
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Team Reports
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CIRT by the Numbers 2014 – 2015
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Publications and Recognition
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2015 – 2016 Strategic Action Items
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the mission of the Center for Instruction & Research Technology (CIRT) is to offer expertise, resources, and training to assist faculty in ways that enable them to develop greater capacities for using technology for teaching and research. CIRT also disseminates ideas, frameworks, and materials that apply pedagogical knowledge to the teaching and learning process.
www.unf.edu/cirt www.facebook.com/cirtunf (904) 620-3927
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Director’s Message The Center for Instruction & Research Technology
to DL. CIRT staff and services are now located in
(CIRT) was established in 1995 within Academic
both Building 1 and Building 10. This growth and
Affairs as part of a comprehensive faculty center.
diversification of services and staff afforded us the
The first full-time director was hired in 2000 and
opportunity to establish new areas for faculty use
CIRT soon emerged as an educational technology
during the past year. One area is a video recording
Deb Miller
center where faculty could go to get support,
studio, complete with specialized lighting and
Director
check out equipment, consult on projects, work on
green-screen technology. The ability to have a
course development, and explore new ideas.
permanent video recording space is a huge boon and should be a great convenience for faculty. We also developed the Online Learning Laboratory (OLL), housed in the old Faculty Commons. The OLL provides a state-of-the-art facility to support online learning. The design of the room allows faculty to easily create high-quality online materials that combine audio or video with content. Faculty only need to bring a flash drive with and push a button to record a lecture or an annotated calculation on a white board. The space will also be used for faculty workshops and experimentation with new technologies. Both of these new areas are located in Building 10, along with the instructional design team and administrative services.
The start of the University’s distance learning (DL) initiative in 2011 prompted an accelerated growth of CIRT’s staff to meet faculty needs and to develop new types of support for those engaged in the conversion of courses and complete programs
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Director’s Message
CIRT is now organized into four functional teams
development series and are available to consult on
providing a broad array of services:
a variety of instructional design topics.
The Creative Team focuses on supporting
Distance Learning Student Services (DLSS)
teaching and research technologies. This includes
provides a single point of contact for students in
project consultation, media development, general
fully online degree programs and is a resource for
instructional technology assistance, and the rest of
students in distance learning courses. Through a
the core CIRT services.
comprehensive website, distance learners have access to a variety of student services, such as
The Online Learning Support Team provides
advising, tutoring, financial aid, registration, and
faculty Blackboard support, answering the phone,
career services, as well as resources, such as
responding to emails, and providing individual and
policies, forms, and tutorials.
group training to faculty on the use of Blackboard As a department, CIRT remains committed to
and other online tools.
providing faculty with the highest quality services The Instructional Design Team works with
and to our mission of offering expertise, resources,
faculty on the development of distance learning
and training to assist faculty in ways that enable
courses and fully online degree programs. In
them to develop greater capacities for using
addition to their direct work with faculty on
technology for teaching and research.
course development, they deliver our TOL faculty
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CIRT Services Instruction and Research • Instructional technology integration • Blackboard® and online learning support • Distance learning • Instructional design • Scantron test reporting and analysis • Classroom clickers • Project consultation • Web-delivered forms and surveys • Data analysis software support
Media • Slide and transparency scanning • Digital audio and video production • Graphic design • Learning object design and creation • Customized Google maps and tours • 3D Printing • Preparation of images and figures for publication • Research poster development and printing
Equipment • Laptops • Tablets and readers • Digital cameras, camcorders and tripods • Projectors • Digital voice recorders • GoPro camera • External drives
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Team Reports CREATIVE TEAM
3D Services This academic year yielded several successful
Dave Wilson Assistant Director CIRT Lab
The Creative Team provides teaching and research
3D projects, including a collaboration with
technology support to faculty through project
Dr. Peter Bacopoulos in Civil Engineering on
consultation, media development, and general
the creation of 3D models of the Atlantic and
instructional technology assistance. Key services
Gulf Coast bathymetry (ocean elevation) from
include equipment lending, video production, 3D
research data. Dr. Bacopoulos used the plastic
scanning and printing, graphic design, online
models to illustrate the shape of the ocean floor
survey tool, and classroom response (clicker)
at presentations and in the classroom. These
system.
bathymetry models were also published as interactive PDFs for online viewing and use in
Interactions by Major Service Type Publication Clickers Website Development Project Consultation 3D Printing Survey Development Application Support Equipment Poster Dev/Printing Audio/Video Graphic Design
Blackboard.
33 37 43 46
New Clicker System CIRT worked with the Campus Technology Committee to identify a new clicker system in 2014 and supported the University’s transition to
72 92
the new solution during the past academic year. In
132 132 136
Fall 2015, we worked with the vendor to help 730 students exchange their old clickers for the new
242 254 25
75
125
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Figure 1
NXT clickers at no cost. In addition to workshops throughout the year on the new system, we hosted a lunch and learn event in Spring 2015 featuring biology professor and NSF grantee Dr. Tamar Goulet from the University of Mississippi discussing how clickers can be used effectively to
During the past year the team grew to five full-
engage students.
time staff members, built a new video studio, added 3D scanning, and redesigned the CIRT
Online Survey Tool – Qualtrics
newsletter. The Creative Team provided a variety
CIRT provides training and support to the
of services to 310 unique faculty. Figure 1 depicts
University community in Qualtrics, the online
interactions by major service type.
survey tool. UNF currently has 1,156 Qualtrics
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Team Reports users, an increase of 345 users since June
The video is compelling, with testimonials from
2014. Of the 4756 surveys in Qualtrics, 243
faculty and students, and depictions of the unique
have more than 10 responses. This year, the
opportunities students have both on campus
Advanced Creating and Managing Online Surveys
and in the community. The video is shown at all
and Qualtrics Reporting Tools workshops were
auditions and during orientation.
redesigned and a workshop was created for the new offline survey tool feature. We also supported
The other exciting news this year was the creation
the Public Opinion Research Lab’s (PORL) use
of a video studio, complete with dedicated
of this new offline feature for their Player’s
cameras, professional lighting and a green screen.
Championship survey project, assisting with survey
This space has already been utilized to produce
set up, training survey staff, and checking out
high-quality interviews and videos for faculty and
iPads for use in data collection. PORL collected
academic units across campus. Green screen
more than 2500 responses during TPC.
technology is being used in video introductions, module overviews, and course announcements to
Design Services
elevate the quality of those materials and increase
CIRT also offers comprehensive design services for
engagement, particularly in distance learning
the faculty and academic units. For the inaugural
courses.
Yamasee Conference, we provided design services to Dr. Bossy, organizer of this two-day event on the
CIRT News
history and archaeology of the Yamasee Indians.
CIRT’s newsletter, published twice each Fall and
The event was held at Flagler College in St.
Spring semester, was updated and rebranded this
Augustine and featured 13 of the most prominent
year. Introduced in January 2015, CIRT News has
scholars of Southeastern Indians, Spanish Florida,
already surpassed previous publication statistics,
and British South Carolina. Print and electronic
boasting a 35% unique open rate in its first issue,
materials were developed and published, including
and a 44% unique open rate in the March issue.
recruiting posters, a conference website, program,
This increase positively aligns with feedback
signage, and nametags.
from faculty members that they find the new look engaging and enjoy the publication’s content.
Video Services Several large video projects were completed this year. One example is the recruiting video produced for the Flagship Music Program.
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Team Reports INSTRUCTIONAL DESIGN TEAM
learning courses, and supported UNF’s Quality Matters Implementation Plan. Also, as UNF is
The Instructional Design Team provides support
becoming known nationally for the quality of
and consultation for the development and delivery
its distance learning offerings, the Instructional
of high-quality distance learning courses. This is
Design team regularly attends and presents at
Kevin Hulen
accomplished through the Teaching Online (TOL)
national conferences.
Assistant Director
Seminars and individual meetings with faculty.
Online Course Development
We consult regularly with faculty members on the
Teaching Online Seminars
conversion of courses to online formats, to identify
CIRT provides a full faculty development model to
course objectives and supporting activities, to
support the development and delivery of online
propose solutions for instructional challenges, and
courses. TOL6100 is a hybrid 8-week course that
to recommend tools that will help faculty meet
prepares faculty to develop and deliver high-quality
instructional goals.
online courses. TOL5100, which launched in 2012 is a fully online, instructor led course that prepares
TOL5100 and TOL6100 Completion
instructors to deliver online courses and is aimed 10
2007
primarily at part-time faculty. Enrollment in the TOL seminars has grown considerably over the past
6
2008
several years, as shown in Figure 2.
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We constantly strive to gather feedback and 20
2011 2012
redesign our faculty development. As a result, 55
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2013
face series of workshops to a blended course
45
25
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2014 2015 10
20
30 TOL6100
Figure 2
that combines face-to-face discussion, individual 59
consultation, and online activities into a format that
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TOL6100 has evolved from a weeklong face-to-
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is flexible and accessible for faculty. At the end of
50
60
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this past year, we also broke TOL6100 apart to separate training from course development and
TOL5100
address campus concerns about their grouping.
During the past year, the team has provided more
TOL6100 will now focus on preparing faculty
than 200 hours of consultation, facilitated two
members to develop online courses and TOL7100
TOL6100 seminars for 48 faculty participants,
will provide structured support during course
directly developed 33 program-based distance
development.
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Team Reports Consultations
of the template in their own course development.
The instructional designers are available to consult
At least 92 courses were delivered using the
with faculty members on common pedagogical,
template this past year. Adoption or adaption of
logistical, and technological strategies used
this template provides learners with consistent
to design and deliver effective online courses
and predictable navigation in a course, along with
that promote student learning. Consultations
curated links to support resources. Its use also
are distributed fairly evenly between faculty
increases the likelihood that a course is accessible
developing courses for fully online programs and
to all learners through the implementation of
faculty developing individual courses. Through
Universal Design of Learning (UDL) principles.
consultations, we are able to support and guide
Students in courses that utilize the template
course development from planning through
reported high levels of satisfaction with the format
delivery.
and design of their courses in a mid-term survey as shown in Table 2.
Distance Learning Course Template CIRT developed a Blackboard course template that CIRT provides an array of instructional design services to support UNF faculty with the systematic process of designing, developing, and delivering instructional materials. To meet the
incorporates best practices for course navigation, accessibility, and technology use. The template is the structural foundation for courses developed in the fully online programs and faculty members from across the campus have adopted all or part
needs of our faculty we have a group of highly motivated and experienced instructional designers.
Table 1 Instructional Design Consultations 2014-2015 Consultations Fully Online Programs
88 (43%)
Individual Courses
116 (57%) Total
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Distinct Faculty Members Fully Online Programs
25 (33%)
Individual Courses
51 (67%)
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Team Reports Quality Matters Implementation
rubric standards is supported by literature from
The University’s Distance Learning Strategic Plan
the field. The University’s QM Implementation Plan
includes goals for maintaining quality assurance
identifies goals for training faculty and staff in the
of distance learning courses. To meet that goal,
use of the rubric and for both internal and national
the Quality Matters (QM) rubric was adopted as
course reviews. During the 2014-2015 academic
a resource in the development and review of the
year, 50 courses completed an internal QM review and 5 courses were submitted for and received the prestigious national review. Initial course reviews were conducted by trained instructional design and administrative staff, and going forward, the more than 10 UNF faculty members who have completed the necessary training this year will be conducting internal course reviews. This speaks to the dedication of faculty to UNF’s commitment to provide students with high-quality online courses.
University’s online course offerings. The Quality Matters Rubric is based on relevant research and was initially developed based on a review of the literature, the expertise of experienced practitioners and existing standard sets. Each of the specific Table 2 Midterm Survey of Students in 22 DL Courses, n=1000
Agree
Disagree
(1) Course navigation is clear and user friendly?
98%
2%
(2) Course schedule clearly outlines all of the assignments and when they are due?
97%
2%
(3) Syllabus, schedule, and instructor information were easy to locate?
98%
1%
(4) Criteria used to evaluate participation in online discussions are clearly stated?
94%
5%
(5) Criteria used to evaluate the course assignments are clearly stated?
97%
2%
(6) Expectations of my participation in this course are clearly stated?
97%
2%
(7) Organization of the course is consistent, making it easy to locate course materials?
96%
3%
* Percentages may not equal 100 percent due to rounding or non-response.
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Team Reports ONLINE LEARNING SUPPORT TEAM
Blackboard Support and Training During the past academic year, CIRT assisted
Ross Bell Assistant Director Online Learning Support
The Online Learning Support Team (OLS Team)
573 unique faculty members in more than 3400
provides centralized Blackboard support, training,
support interactions, as shown in Figure 3. These
and course building assistance for faculty. They
interactions include assistance with course set up,
answer phones and respond to emails, providing
tool deployment, test publishing, conversion and
answers or routing inquires to the appropriate
upload of narrated PowerPoint, general technical
CIRT staff member. This team provides an
support, and much more. Weekend email support
exceedingly high level of care and support so
hours were added (10 am to 3 pm) this year to
that faculty can focus on teaching and learning
further improve service to faculty. Blackboard
instead of technical issues. The OLS team is also
training is available in face-to-face workshops,
responsible for documentation and training of the
in an online self-paced course (TOL4100), and
use of Blackboard, management of 3rd party tools
by individual appointment. CIRT also develops
and integrations, promoting the development of
and publishes instructor guides and other
new functionality in Blackboard, and managing
documentation, primarily through our searchable
and supporting the online proctoring solution for
knowledgebase, to provide self-service support.
distance learning courses at the University. Blackboard Administration
Support Numbers by Month
CIRT also serves as the functional owner of the Blackboard Learning Management system
June July August September October November December January February March April May
150 142
343 316
and its ancillary tools, including Collaborate,
261 124 93 135 104 164 120 140 98 185 143 143
0
Respondus, Sharestream, TurningPoint, and the
572
164
327
various publisher integrations. The Bb Team is
256
co-led by CIRT and ITS’s Enterprise Systems and includes representation from the Help Desk and
268 256
the Registrar’s office. This group meets regularly to manage maintenance, updates, new tools,
271 299
150 Support Interactions
300
security and stability, future proofing, and overall
450 Unique Instructors
600
campus experience with Blackboard. These decisions are guided by the input we receive from faculty about their needs and pain points on a daily
Figure 3
basis, as well as more structured interactions with
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Team Reports constituent groups on campus. Bb Team regularly
myWings Grade Transfer Tool
reports to and invites input from the Campus
The myWings Grade Transfer Tool is a UNF-
Technology Committee, the Distance Learning
developed enhancement that allows instructors
Committee, and the University Technology
to transfer grades from Blackboard to myWings
Committee. CIRT also works directly with faculty
for final grade submission. Using faculty feedback
members and departments to investigate and test
and working in conjunction with the Registrar’s
new integrations by request.
Office, this tool was redesigned last year, resulting in a smoother and more fool-proof experience for
Online Proctoring Service
instructors. The myWings Grade Transfer Tool 2.0
Remote Proctor Now (RPN) is a proctoring service
was rolled out in Fall 2014 and its popularity and
for distance learning students taking exams
adoption has increased each semester since.
online. Proctors authenticate student identity and monitor student activity via webcam and computer screen. CIRT provides instructor support for the implementation of this service in distance learning course. 25 instructors delivered 70 exams using RPN last year, for a total of 2362 exams taken.
Remote Proctor NOW Exams Summer 2013
133
Fall 2013
213
Spring 2014
96
Summer 2014
234
Fall 2014
1033
Spring 2015
1095 0
200
400
600
800
1000
1200
Figure 4
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Team Reports DISTANCE LEARNING STUDENT SERVICES
departments, working closely with student and academic service units, as well as Enrollment Services.
Distance Learning Student Services (DLSS) is a new functional area in CIRT. As the distance
DLSS also supports DL faculty in developing
Katharine Brown
learning initiative continues to increase the
Assistant Director
numbers of students in fully online programs and
DL Student Services
individual courses, the DLSS team provides a
innovative approaches to improve student success in online courses, partnering with other CIRT teams to provide faculty and staff workshops on
single point of contact for those students. Through a centralized website, distance learners have
tools and strategies that support student retention and engagement. As a result, the Brooks College
access to a variety of student services, including advising, tutoring, financial aid, registration, and career services. The site also pulls together a
of Health and the Academic Center for Excellence are using Bb Collaborate to advise students online, providing an alternate means for accessing
number of important resources for these students,
academic advisors.
such as policies, forms, and tutorials. DLSS collaborated with the University Registrar The DLSS team is responsible for the coordination, development and direction of support services for distance learning students and acts as a liaison between the distance learning unit and other
this year to compile exceptions to existing policies pertaining to students in online acceleratedterm degree programs in a single regulation. The regulation addresses policies on student application, admission, matriculation, and fee remittance and clarifies existing policies relative to the accelerated format of the academic term in a single document. DL@UNF Website A major CIRT effort over the past year has been the development of the University’s distance learning website. The site provides timely information and links for prospective and current DL students, consolidating pertinent information and links to a variety of distance learning resources such as
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Team Reports academic services, advising, advising resources,
Faculty are encouraged to require SOLO
policies, campus resources, UNF’s catalog,
completion in their courses as appropriate to
FloridaShines, and the SREB Electronic Campus.
improve retention. 4,808 students have completed
In addition to serving as a hub for students, the
SOLO since its introduction in 2014.
site contains a section that gathers faculty DL Smarthinking®
resources relative into a single page.
UNF provides online tutoring services through Student Online Learning Orientation (SOLO)
Smarthinking®, a Pearson Education service, as a
SOLO is designed to prepare students with
resource for students in fully online, accelerated-
some of the challenges associated with distance
term programs. This service provides
Research has shown that requiring
learning. The orientation
students to complete training before
contains two main areas of
participating in a fully online course
focus: effective strategies for
improves retention in those courses.
online learning, and a basic
Smarthinking Usage by Subject – Spring 2015 Writing (All Subjects) 2% Statistics 8%
overview of the Blackboard
Advanced Statistics 7% Essay Center 10%
Learn system. Research has shown that requiring students to complete training before participating in a fully online course improves retention in those courses (Bozarth, Chapman, & La Monica, 2004; Jones, 2013; Mensch, 2009). A centralized orientation specific to distance learning also frees faculty from
Nursing Essays 39%
having to provide individual orientations in each course,
Grammar & Document Review 34%
Figure 5
allowing more time for course content and learning activities.
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Team Reports
UNF provides online tutoring services through Smarthinking®, a Pearson Education service for students in fully online programs.
students with services similar to those provided
during the previous academic year. The Distance
on campus through the ACE Tutoring Center and
Learning Student Survey was administered to that
the Writing Center. The service is integrated into
population in Fall 2013 and Fall 2014. The data
Blackboard and enabled for courses in the four
indicate that UNF students are satisfied with their
online accelerated-term degree programs. First
DL course experiences and are likely to take more
introduced to students in Spring 2015, 9% of the
DL courses. There is a slight preference for hybrid
students in those programs utilized 28.5 hours of
courses over traditional or fully online modalities.
tutoring services in the first two accelerated-terms
Selected statistics from the 2014 sample (n=502)
in the subject areas shown in Figure 5.
are shown in Table 3. •• 81% were “very satisfied” or “generally
Distance Learning Student Survey
satisfied” with their DL courses.
A goal of UNF’s 2012-2017 Strategic Plan for
•• 81% would “definitely” or “possibly” enroll in
Distance Learning is to develop and implement
another DL course.
a process to regularly gather student feedback regarding distance learning. In service of that goal, the Distance Learning Survey is given annually to all students enrolled in a DL course Table 3. Distance Learning Student Survey Student modality preference
Agree
Disagree
Face-to-face, minimal web
32%
2%
Equal mix of face-to-face and web content
38%
2%
Fully online
29%
1%
Student Reasons for choosing a DL course
5%
Schedule “fit”
72%
2%
Flexibility of content access
70%
2%
Convenience of not coming to campus
55%
3%
References Bozarth, J., Chapman, D. D., & LaMonica, L. (2004). Preparing for distance learning: Designing an online student orientation course. Educational Technology & Society, 7 (1), 87-106. Jones, K. (2013). Developing and implementing a mandatory online student orientation. Journal of Asynchronous Learning Networks, 17(1), 43-45. Mensch, S. (2009, September). Improving distance education through student online orientation classes. Presented at the Academic and Business Research Institute Conference, Orlando, FL. C E N T E R
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CIRT by the Numbers 2014 – 2015
CIRT provides a variety of services from equipment checkout to high-level project consultation. Here’s a look at some fast facts from the past year.
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510 poster prints 1156 Qualtrics users 35 workshops 126 video recorder checkouts 258 laptop checkouts 1363 non-Blackboard faculty interactions 4945 Blackboard support interactions 4109 Blackboard courses 293 Sharestream courses 48 faculty completed TOL6100 34 faculty TOL5100 82 faculty completed TOL4100 8 faculty completed the national Master Online Teacher (MOT) certification 200 hours of instructional design consultation with 76 unique faculty 4 fully online degree programs completed development 92 courses implemented CIRTs DL course template 50 courses completed a UNF-based Quality Matters course review 5 courses completed a national Quality Matters course review 4808 students completed SOLO 39 Smarthinking® sessions
92 participants, 19 presentations, and 1 keynote at the 2014 Academic Technology Innovation Symposium
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Publications and Recognition Recent Publications and Presentations L’Ecuyer R. (2015). Online Course as Digital Narrative Presented at the 11th Annual Innovations in Online Learning Conference. San Antonio, TX.
Hulen K., Lerman J., L’Ecuyer R., Fuller J. (2015) A Systematic Approach To Converting An Entire Degree Program To Fully Online.Presented at the 8th Annual Emerging Technologies For Online Learning Conference. Dallas, TX. Miller, D., Lerman, J. (2014) Developing Faculty Experts in Distance Learning: Unanticipated Benefits. Presented at the 20th Annual Online Learning Consortium International Conference. Orlando, FL. Hulen, K. (2014). Actual Representation of the Planned Curriculum (ARPC). Online Learning Consortium Effective PracticezttRetrieved from http://onlinelearningconsortium.org/effective_practices/actualrepresentation-planned-curriculum-arpc.
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Publications and Recognition UNF in the News Distance Learning: The Case for Quality Deb Miller, director of UNF’s Center for Instruction and Research Technology (CIRT), and Julie Fuller, CIRT coordinator of instructional design, discuss online course design, instruction and faculty development in the May issue of Delta’s SKY magazine. The interviews begin on page 90.
UNF is ranked #3 among hundreds of accredited online nursing schools in the country by Affordable Colleges Online, for exceptional curriculum, cost, resources, and accessibility. More information can be found here
UNF is ranked #55 among the top colleges and universities in the country for “Best Online Bachelor’s Programs,” which includes data from more than 1,200 distance-education degree programs nationwide. More information can be found here.
UNF is ranked in the Top 75 in the country for “Best Online Graduate Education Programs,” which includes data of nearly 1,000 distance education programs nationwide. More information can be found here.
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2015 – 2016 Strategic Action Items 1. Develop and deploy a 3D scanning service that enables faculty to create digital models of physical objects for use in teaching and research. Supports Academic Affairs Goals 4 & 5 (BOG Metric 5.1) 2. Consolidate and redesign the LMS support model in order to provide an improved and consistent support experience for all of UNF’s users, regardless of role. Supports Academic Affairs Goal 2 (BOG Metric 2.9) 3. Establish a flexible training facility to support online learning and to serve as an incubator for testing enhanced pedagogical paradigms. Supports Academic Affairs Goals 2 & 4 (BOG Metrics 2.9 and 5.1) 4. Establish content recording spaces to support online learning. Supports Academic Affairs Goals 2 & 4 (BOG Metrics 2.9 and 5.1) 5. Create an instructional design liaison program to provide communication channels, develop relationships, and promote dialogue between instructional design professionals and the academic communities they serve. Supports Academic Affairs Goal 2 (BOG Metric 2.9) 6. Develop and deploy infrastructure and support resources for synchronous distance learning. Supports Academic Affairs Goal 2 (BOG Metric 2.9) 7. Increase faculty use of online tools that provide early warnings to students and promote retention. Supports Academic Affairs Goal 2 (BOG Metrics 2.1-2.5 & 2.9) 8. Define processes and support structures to facilitate content accessibility in online courses. Supports Academic Affairs Goal 2 (BOG Metric 2.9)
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Center for Instruction & Research Technology
(904) 620-3927 www.unf.edu/cirt www.facebook.com/cirtunf
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